Designing Accessible Pubs: Practical Steps for Inclusion

Making a pub accessible is more than legal compliance — it broadens your customer base and creates a welcoming environment for everyone. Small changes can have an outsized impact. This guide focuses on practical recommendations for physical access, communication and service practices.

Entrance and layout

Ensure the primary entrance is step-free where possible. If a ramp is unavoidable, make it stable and handrail-supported. Inside, provide clear pathways at least 90cm wide between tables so wheelchairs and mobility aids can navigate comfortably. Remove unnecessary clutter from corridors and coat areas.

Seating options

Offer varied seating: high stools, bench seating, and chairs with armrests and back support. Reserve a few tables with space for wheelchair users and avoid putting them in noisy, high-traffic zones. Flexible furniture arrangements help accommodate different group sizes and needs.

Accessible restrooms

Accessible restrooms should be clearly signed and equipped with grab rails, adequate turning space and an emergency alarm. If installing a full accessible restroom is not feasible, provide information on the nearest accessible facilities and be transparent on your website.

Lighting and acoustics

Good lighting aids people with vision impairments — avoid harsh contrasts and glare. Acoustic treatment such as soft furnishings, curtains and acoustic panels reduces reverberation, helping patrons with hearing difficulties and those who find noisy environments overwhelming.

Menus and ordering

• Provide menus in large print and make digital menus mobile-friendly for screen readers.
• Train staff to read menus aloud if requested and to repeat orders as needed.
• Offer allergy and dietary information clearly and update it in real time.

Staff training

Staff are the most important accessibility feature. Train teams to communicate clearly, ask permission before offering help, and understand basic disability etiquette. Simple role-playing exercises build confidence in staff interactions.

Signage and information

Clear, high-contrast signage helps everyone. Provide an accessibility statement on your website detailing what facilities you offer and how to request assistance. Consider a photo tour so visitors know what to expect before they arrive.

"An accessible pub is an inclusive pub — it signals that everyone is welcome, which in turn builds stronger community ties."

Practical low-cost changes

• Keep a portable ramp on-site for small steps.
• Provide high-contrast menus and pens for filling forms.
• Introduce quieter dining hours once a week for customers who prefer low-stimulation environments.

Engage with the community

Talk to local disability groups for feedback. Their insights are invaluable and often reveal simple changes that make a big difference. Consider hosting accessibility-focused events to signal your commitment.

Conclusion

Accessibility improves the experience for everyone — families with prams, older customers and neurodivergent guests. Invest in staff training, adjust your space thoughtfully, and communicate changes clearly. The return is not just ethical but practical: a larger, more loyal customer base and a welcoming reputation in your neighbourhood.